QUESTIONS
- How do I enter?
- What are the entry fees?
- Can I enter now and pay later?
- Can I enter on race day?
- Can I get a refund?
- Can I change events?
- Can I transfer my entry fee?
- What is a race pack?
- How do I receive/collect my race pack?
- What happens if my race pack is not paid for by the closing date?
- Can someone else collect my race pack for me?
- Where do I collect my race pack?
- If I can't collect my race pack from the expo can I add race pack postage to my registration?
ANSWERS
Q: How do I enter?
A: Online and postal registrations have now closed. You can still register in person at our Event Expo until 5pm Saturday 27th August.
Q: What are the entry fees?
A: Click here for entry fees
Q: Can I enter now and pay later?
A: No, unless you are entering as part of a team where the team captain is paying for all team members, you must pay at the time of entry. Entries without payment will not be processed. Any information entered in to our online system without a payment being made will not be saved unless they are part of a team entry.
Q : Can I enter on race day?
A: No. There will be no facility to register participants on race day or to collect race packs for paid registrations.
Your last chance to register and collect you race pack is Saturday August 28 at the Event Expo, open until 5pm.
Q : Can I get a refund?
A: No refunds will be issued under any circumstance.
When you register online or via postal entry form you accept the terms and conditions of entry which clearly state under no circumstances will a refund be provided.
Q: Can I change events?
A: Entries can be transferred between events using our online system. A fee difference must be paid if changing to a higher fee event. A $2.50 transfer fee will also be charged. There will not be any refunds for changing to a lower fee event.
Q: If I can't collect my race pack from the expo can I add race pack postage to my registration?A
: Yes postage can be added to any registration PRIOR TO 6PM (WST), FRIDAY 23 JULY. To add postage log in to your exisiting registration using the link on our homepage. A $2.50 transfer fee will be charged.
NOTE - if you are registered as part of a team and your registration has not yet been paid for by your team captain, you will not be able to add postage. In this scenario to add postage you will need your team captain to delete your queued entry and you will need to re-enter selecting the postage option (no transfer fee is payable).
Q : Can I transfer my entry fee?
A: Entries can be transferred from one entrant to another by either written request, by logging in to your details on our registration page and making the change yourself, or in person at the event expo before 5pm Saturday August 28.
Q: What is a race pack?
A: Race packs contain your race number, electronic timing chip, safety pins and promotional items. The electronic timing chip is a small computerised chip that you need to tie on to your shoe laces. It registers the time you cross the start and finish lines to calculate your race time for official publication. The chip is only loaned to you for the race and must be returned in the Recovery Area at the finish.
NB: Failure to return your timing chip will incur a fee of $25. If you cannot compete on the day but you have received your race pack make sure you return your chip to the race office by Friday 10 September to avoid the fine. Return timing chips to the following address –
Rebel Sport City to Surf for Activ
C/- Corporate Sports Australia,
26 Queen Street, Perth 6000.
Q: How do I receive/collect my race pack?
A: When you register you will be given two options:
a) collect your race pack at the Event Expo
b) have your race pack posted to you for an additional fee
NB: after 6pm (WST) on 23 July the postal option will be closed and you will not be offered this option at time of registration.
Q: What happens if my race
pack is not paid for by the closing date?
A: If your pack is not paid for in full by 6pm on Friday 23rd
July your postage option will be automatically transferred to a
collection option. NOTE: This also applies to team members.
Q: Can someone else collect my race pack for me?
A: Yes. Identification will be required and the person collecting the race pack will be required to present a copy of your registration Eticket (printout). PLEASE NOTE the race packs will not be collated according to team registrations. Race packs will be issued according to BIB numbers.
Q: Where do I collect my race pack?
A: Race packs must be collected from the Event Expo at the Perth Convention Exhibition Centre on the following dates:
OPENING TIMES
Thursday August 26
Friday August 27
Saturday August 28 |
10.00am – 7.00pm
10.00am – 7.00pm
9.00am – 5.00pm |