QUESTIONS
• Can I change race categories?• How do I enter?• What are the entry fees?• Can I enter now and pay later?• Can I enter on race day?• Can I get a refund?• Can I change distances?• Can I transfer my entry fee?• What is a race pack?• How do I receive/collect my race pack?• What happens if my postal race pack is not paid for by the closing date?• Can someone else collect my race pack for me?• Where do I collect my race pack?• If I can't collect my race pack from the expo can I add race pack postage to my registration?
ANSWERS
Q: Can I change race categories?A: Registrants are now able to change their race category themselves. To do
this, please refer to your e-ticket which was emailed to you when
you registered.
On your e-ticket, please click the orange 'MY ACCOUNT'
link the top right hand corner. This will log you into MY REG.
From
here, click on "registrations" from the menu displayed across the top of the
page. Next, click on the spy glass and then on "Category Transfer" where you
will be prompted to click 'Continue' before your transfer options are
shown.
Please note, you are only able to transfer down categories using
this function (e.g. Move down from the Marathon to the Half Marathon, 12km
Run, 12km Walk etc. Move down from the 12km Run to the 12km Walk, 4km Run
etc)
A
$2.50 transfer fee will be charged. There will not be any refunds
for changing to a lower fee distance
If you have already received your Race Pack in the post, you will
need to visit the Expo to change category. For Expo opening hours, please
visit our website
www.perthcitytosurf.comYour e-ticket can be resent to
you by clicking the INDIVIDUAL registration button on the homepage of our
event website www.perthcitytosurf.comQ: How do I enter? A: There are three ways to enter as a participant:
Online
Enter Online
hereOnline individual and team entries will close at 12 noon on Friday 26 August 2011
Post
Pick up an entry form at your local IGA. Once completed, post entry form to:
Chevron City to Surf for Activ
C/- Corporate Sports Australia
26 Queen Street, PERTH 6000
Postal entries close 31 July 2011
In Person - Event Expo
Individuals are able to register at the Event Expo, to be held at the Perth Convention and Exhibition Centre at the following times:
- Thrusday 25 August 2011, 10:00 - 7:00pm
- Friday 26 August 2011, 10:00 - 7:00pm (team entries close 12 noon)
- Saturday 27 August 2011, 9:00 - 5:00pm
Online Early Bird Entry must be completed before July 31. Online late entry fees apply to registrations submitted after July 31.
Q. Why am I having difficulty registering for certain distances online?A. Because the category selection box runs off Javascript, security settings that block Java will prevent the online registration from working. Most corporate work environments have security settings that block Java. If you experience this problem, we recommend that you complete your online registration from a Java-enabled computer.
Q: What are the entry fees? A: Entry fees can be found listed under each event.
Click here for Marathon entry fees.
Click here for Half marathon entry fees
Click here for 12km Run entry fees
Click here for 12km Walk entry fees
Click here for 4km Walk and run entry fees
Click here for 4km Wheelchair entry fees.
Q: Can I enter now and pay later? A: No, unless you are entering as part of a team where the team captain is paying for all team members, you must pay at the time of entry. Entries without payment will not be processed. Any information entered into our online system without a payment being made will not be saved unless they are part of a team entry.
Q : Can I enter on race day? A: No. There will be no facility to register participants on race day or to collect race packs for paid registrations.
Your last chance to register and collect you race pack is Saturday 27 August 2011 at the Event Expo, open until 5pm at the Perth Convention and Exhibition Centre.
Q : Can I get a refund? A: No refunds will be issued under any circumstance. When you register online or via postal entry form you accept the terms and conditions of entry which clearly state under no circumstances will a refund be provided.
Q: If I can't collect my race pack from the expo can I add race pack postage to my registration?A: The deadline to have your race pack posted to you has passed. All race packs must now be collected from the Expo.
Q : Can I transfer my entry fee? A: Entries can be transferred from one entrant to another by either written request, by logging in to your details on our registration page and making the change yourself, or in person at the Event Expo before 5pm Saturday 27 August 2011.
Q: What is a race pack? A: Race packs contain your race number, electronic timing chip, safety pins and promotional items. The electronic timing chip is a small computerised chip that you need to tie on to your shoe laces. It registers the time you cross the start and finish lines to calculate your race time for official publication. The chip is only loaned to you for the race and must be returned in the Recovery Area at the finish.
NB: Failure to return your timing chip will incur a fee of $25. If you cannot compete on the day but you have received your race pack make sure you return your chip to the race office by Friday 9 September to avoid the fine.
Return timing chips to the following address -
Chevron City to Surf for Activ
C/- Corporate Sports Australia,
26 Queen Street, PERTH 6000.
Q: How do I receive/collect my race pack? A: When you register you will be given two options:
a) collect your race pack at the Event Expo
b) have your race pack posted to you for an additional fee
NB: after 6pm (WST) on 27 July 2011 the postal option will be closed and you will not be offered this option at time of registration.
Q: What happens if my postal race pack is not paid for by the closing date?A: If your pack is not paid for in full by 6pm on Friday 29th July your postage option will be automatically transferred to a collection option. NOTE: This also applies to team members.
Q: Can someone else collect my race pack for me? A: Yes. Identification will be required and the person collecting the race pack will be required to present a copy of your registration E-ticket (printout). PLEASE NOTE the race packs will not be collated according to team registrations. Race packs will be issued according to Bib numbers. Should you wish to collect team members race packs on their behalf you will unfortuately have to queue for each individual pack.
Q: Where do I collect my race pack? A: Race packs must be collected from the Event Expo held at the Perth Convention and Exhibition Centre at the following times:
- Thrusday 25 August 2011, 10:00 - 7:00pm
- Friday 26 August 2011, 10:00 - 7:00pm
- Saturday 27 August 2011, 9:00 - 5:00pm